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Nokia SDM Certification - PS NSOP 認定 SDM_2002001030 試験問題:

1. If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

A) Keep informed.
B) Keep satisfied.
C) Manage closely.
D) Monitor.

2. What BEST describes Work Order Management?

A) Receive the work order request and assign, On completion, create work order report.
B) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
C) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
D) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.

3. As far as network operations meetings are concerned which of the following statements is correct?

A) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
B) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
C) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
D) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.

4. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays